Returns Policy Overview

We want you to be completely satisfied with your purchase from Hand Health Unlimited. If you are not satisfied, eligible items may be returned within 30 days of delivery for a refund or account credit.

To qualify for a return:

• Items must be unused, unopened, and in original packaging

• All original components, manuals, and accessories must be included

• Proof of purchase is required

Returns must be authorised in advance. Unauthorised returns may be refused.

 

Return Shipping Rules

• Customers are responsible for return shipping costs unless the return is due to:

  • Incorrect item shipped

  • Defective or damaged product

• We recommend using a trackable shipping method, as we are not responsible for lost or damaged returns

• Original shipping charges are non-refundable

 

Final Sale & Non-Returnable Items

The following items are final sale and not eligible for return:

• Downloadable or digital products

• Opened or used therapy/health products

• Clearance or discounted items

• Custom or special-order items

 

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a:

• Damaged item

• Defective product

• Incorrect shipment

You must notify us within 5 business days of delivery.

To report an issue, contact:

• Phone: 888-868-HAND (4263)

• Email: info@handhealth.com

Include:

• Order number

• Description of the issue

• Photos (if applicable)

Failure to report within this timeframe may result in denial of the claim.

 

Credits & Refund Terms

• Refunds are processed after inspection and approval of the returned item

• Approved refunds will be issued to the original payment method

• Please allow:

  • 5–10 business days for processing after receipt

  • Additional time depending on your bank or card provider

In some cases, a store credit may be issued instead of a refund.

 

Restocking Fees

• A restocking fee of up to 15–25% may apply to:

  • Opened items

  • Returns not in original condition

  • Bulk or special-order items

Restocking fees will be deducted from the refund amount.

 

Return Authorization & Address Guidelines

All returns must include a Return Authorization (RA) number.

To request an RA:

1. Contact our support team with your order details

2. Wait for approval and return instructions

3. Clearly mark the RA number on the package

Important:

• Returns sent without authorization may be rejected

• Do not send returns to the original shipping address unless instructed

Return address details will be provided upon approval.

 

Additional Notes

• We reserve the right to refuse returns that do not meet policy requirements

• Shipping damages caused by carriers must be reported promptly

• Policies are subject to change without notice